The concept of “Techanization” is to integrate technology into an “ecosystem” to make it grow better and prosper. The more important thing about Techanization is that the application of technology [...]

Motivation = Expectancy x (Instrumentality) x Valence. According to the traditional expectation theory, individuals can be motivated towards goals if they believe that there is a positive correlation between efforts [...]

Power can drive behaviors and can be simply classified into Personal Power and Position Power. When influencing others, position power is necessary but should not be used up. Unless the [...]

In today's product homogeneity, companies tend to differentiate themselves by enhancing service management to bring high-quality experience and increase customer loyalty. The core of service management is the customer touch-points. [...]