The concept of “Techanization” is to integrate technology into an “ecosystem” to make it grow better and prosper. The more important thing about Techanization is that the application of technology [...]

Motivation = Expectancy x (Instrumentality) x Valence. According to the traditional expectation theory, individuals can be motivated towards goals if they believe that there is a positive correlation between efforts [...]

Power can drive behaviors and can be simply classified into Personal Power and Position Power. When influencing others, position power is necessary but should not be used up. Unless the [...]

In today's product homogeneity, companies tend to differentiate themselves by enhancing service management to bring high-quality experience and increase customer loyalty. The core of service management is the customer touch-points. [...]

Innovation is from the perspective of "improvement". Do not limit your thinking to your experience or knowledge of industry you are in, instead think out boundary and comprehensively. When innovative [...]

Employer brand reflects an employer's reputation as a place to work. To build its brand, while keeping the business growth, an employer can start with corporate culture, providing employees with [...]

Strategic thinking is purposeful and directional based on a contextual background to think systematically, under which Left-Right Circle is a customer-centric strategic framework. Left circle represents customer demand and the [...]

According to researches and Larry’s experience, there has a limit to position power while personal power can be unlimited.  Trust = (Credibility + Reliability + Intimacy) / selfishness. The more [...]

According to researches, there are five steps to grow customers: aware, understand, like, act and habituate (we called it 'learn feel do' process). To apply the model effectively, we need [...]